Successful Difficult Conversations: Improve your team's performance, behaviour and attitude with kindness and success

"Do you feel you're struggling to get your message across, or that your words are not having the desired effect? Then this book is for you. Rooted in solid theory and based on experience, this book will help you have more effective conversations when talking about the 'tricky stuff' in school. Whether with colleagues or parents, the practical advice and simple tools will help make those inevitable conversations easier. Sonia Gill is a successful business leader and qualified teacher. Her company, Heads Up, has supported hundreds of school leaders make their difficult conversations more successful and a lot less stressful"--page 4 of cover.