Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns
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Gives you practical guidelines for managing the six most common conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. This title guides you through a three-step process for replacing unconstructive habits with more effective responses.
Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns